Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Effective communication plays a major role in the foundation of every patient services group. Using an efficient CRM for patient services teams helps streamline communication by offering a hub for all ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

The debate between on-premise CRM vs cloud CRM solutions often centers on cost, scalability, security, and flexibility. To ...

Montréal-based FLiiP has closed a $4.4-million seed round to bring its all-in-one fitness business software solution to more ...

Salesforce is cutting over 1,000 jobs and hiring new salespeople to sell its AI products, according to a report in Bloomberg News. Bloomberg, citing a person familiar ...

Deus X Pay is a regulated institutional stablecoin payment provider offering secure and compliant digital asset transaction ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.