I appreciate your acknowledgment of the hard work nurses do, but I feel that your response missed a critical point. While it is important to consider the emotions of a patient’s family, it is equally vital to recognize the challenges nurses face daily.

"We are doing our best in a system that is struggling, and I ask that more people recognize and support the caregivers who are at the heart of patient care."

What many people don’t realize is that this isn’t just about rude behavior; it’s about real danger. Nurses are literally dying because of patient and family aggression. We are trained to handle difficult situations,